Its time that SME's got with the program and started to organise their business information in a CRM.
We know you don't have time to learn or train your staff to use Microsoft Dynamics or Salesforce and can't afford to pay the per-user price of over £50.
But keeping your business contact information in spreadsheets or the accounts application, and paper in filing cabinets just won't cut it these days.
That is one reason we built Metavoxx, we know that SME's need an easy to learn, low cost, intelligent CRM that is already built into the businesses phone system.
The now-famous PricewaterhouseCoopers study that states;
90% of business memory exists on paper
and 7.5% of documents are lost and another 3.5% are misfiled
A typical office worker spends thirty minutes to two hours a day searching for documents
Although this study is now a bit of an urban legend there is no doubt that even today it is based in reality.
So wouldn't it be wonderful to have all of those documents around your office, not just in electronic form, but filed along with all of the other information your business has on a customer, prospect or supplier, safe in the cloud and accessible from your mobile?
A Symantec whitepaper revealed that 49% of respondents think that information is 49% of their organization's value. How much of your business' value is locked in hard to find, share, and use paper documents?
Then have you ever considered what would happen to your business if your office building burned to the ground? 50 per cent of companies that lost data management due to a disaster filed for bankruptcy immediately. 30 per cent of businesses that experience a severe fire go out of business within a year. 70 per cent of businesses that experience a severe fire go out of business within five years.
Using a cloud CRM that includes document management like Metavoxx Business can not only protect your business from disaster, but give you the ability to work from anywhere, and allow staff to access important contracts and other documents relating to a customer or supplier without the need to go to the office to sift through physical paperwork.
Look around your office, how much paper do you see? That paper is slowing you down. It can take 15 minutes to retrieve a file from a filing cabinet – unless someone else has the same file. Do you want employees looking for information or acting on information?
Research from AIIM spotlights how much there is to gain from removing paper from business processes:
Respondents felt that removing paper would improve response speed to customers by a factor of four.
Two-thirds of those adopting paper-free processes report a payback within 18 months. 50% see payback in under 12 months.
Of course, Metavoxx takes data intelligence one large step further than just CRM records with document storage.
Metavoxx automatically files a copy of the call recording of every call with a contact right in their CRM record, so no more searching for a conversation in a list of every call that the business has made, you will just see the calls, to and from, the contacts phone numbers that are added to the record. This is something that could never be achieved with 'CRM integration' when the phone system and CRM are from different suppliers.
So before you lose another important contact start using Metavoxx.
Getting started is easier than you would think, just upload a CSV file of your contacts, customers and suppliers and drag and drop the documents in as you go, you can even photograph documents and add them to Metavoxx with the mobile app.